[Join Us] Technical Support Recruitment Days

Are you a customer service champion with a great knowledge of IT? Do you know your DNS from your DNA? We’re looking for Technical Support Agents to solve the problems that customers encounter quickly and effectively, whilst maximising the quality of experience for the customer and improving the skills of the customer where appropriate.

You will need excellent communication skills, with e-mail & phone. A Good knowledge of the Internet, e-mail, FTP and the world wide web and experience with either Windows and/or Linux is required, together with the ability to use MS Office programs. An understanding of Hosting & DNS would be an advantage.

You must be able to work a shift pattern including weekends.
You will be expected to deliver in the following key areas:
 Answer emails & calls in a positive and friendly manner
 Ensure all queries created are resolved to the satisfaction of the customer
 Take orders and sell our products
 Quickly identify problems that need to be escalated to the next level of support
 Create a record of each customer problem and administer the process
 Direct customers to our knowledge base to improve their ability in solving future problems themselves
 Support new product releases
 Have an in depth knowledge of our products

This is a great entry/graduate level opportunity in the IT services area, if you are interested we’re holding recruitment days the week of the 6th of June and would urge you to book a place, just send us your CV to is careers@fasthosts.com quoting TSA Application from Blog in the subject line and if your skills fit we’ll tell you where and when to be.

No agencies please.

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